Support & Warranty

The Suonon Donete 50K carries a defective-on-arrival warranty against manufacturing faults. The device is a sealed disposable — there is no field-serviceable warranty period after first puff.

Defective-on-Arrival Warranty (7 Days)

If your device fails to function correctly within 7 days of delivery, we replace or refund at no cost. Covered defects:

• No vapor from a fully charged device on first use.
• Screen broken or unresponsive out of the sealed box.
• Visible leak through the sealed retail box.
• Coil failure (burnt taste from first puff) on a freshly opened device.
• USB-C charging port damage out of the sealed box.

Not Covered

• Drops, water exposure, physical damage from user handling.
• Damage from charging with non-USB-C cables or non-standard adapters.
• Normal end-of-life behavior (~50,000 puffs is by design).
• Devices opened or modified.
• Devices past 7 days from delivery.

How to File a Claim

1. Email service@suononvapes.com with subject "Defect — Order #[your order number]".
2. Include brief description, flavor, and (if visible) a photo or short video.
3. We respond within one business day. Most claims are resolved without requiring the device be returned.

Suonon Manufacturer Support

For issues outside our 7-day window, contact Suonon directly through their official support channels.