Contact Us
Email is the fastest way to reach us. We respond within one US business day, usually faster. Phone support is not currently offered — email gives us a paper trail for order references, photos for authentication issues, and shipping confirmations.
Customer Service
Email: service@suononvapes.com
Hours: Monday–Friday, 9 AM – 5 PM Pacific Time
Response time: typically under 12 hours during business days, by next
business day otherwise.
What to Include in Your Message
- Order number (starts with #) if your question is about a specific order
- Email used at checkout (we look up orders by email)
- Clear description of the question — for authentication issues, attach a photo of the box, device, and anti-counterfeit code
- For warranty / defect claims, include device flavor and rough purchase date
Warehouse Address
Suonon Vape · 6720 Kimball Ave, Chino, CA 91708
Not open to public walk-ins. Orders are shipped only — no
walk-in pickup. If you need to return or exchange an item, request a
return authorization by email first; do not ship to the warehouse without
one.
Wholesale Inquiries
We are an online retailer and do not currently offer wholesale tiered pricing. For wholesale or distribution inquiries on Suonon Donete, contact the Suonon brand directly through its own channels.
Before You Write
Many questions are answered on the product pages themselves — the Donete 50K page covers specs, the Suonon vape price page covers bulk and wholesale terms, the Suonon vape flavors list covers every variation and family, and Suonon vape near me explains shipping times to your state before you order.