Refund & Returns

Sealed unopened devices: returnable within 30 days. Opened or used: not returnable. Defective-on-arrival: replaced at no charge.

30-Day Return Window (Sealed Unopened)

• Original retail box intact, anti-counterfeit panel unscratched.
• Outer shipping packaging condition does not affect return.
• Return authorization (RA) required before shipping back.

How to Request a Return

1. Email service@suononvapes.com with subject "Return — Order #[your order number]".
2. We respond within one business day with the RA number and return address.
3. Ship your Donete 50K back via traceable carrier. Return shipping at customer cost unless DOA.
4. Refund processed within 3 business days of receipt to original payment method.

Defective on Arrival

If a device fails within 7 days of delivery — no vapor, broken screen on unboxing, leak from sealed box, or coil failure on first puffs — email us with the order number and photo/video. Defective devices typically don't need to be returned.

Not Returnable

• Opened devices (anti-counterfeit panel scratched / box seal broken).
• Used devices (any puff use).
• User-damaged devices.
• Devices past 30 days from delivery.

Refund Timing

Refunds processed to the original payment method. Funds typically appear within 3-5 business days after we process the refund.

Prefer an Exchange?

Instead of a refund, many buyers swap to a different flavor — see the Suonon vape flavors menu. All returns go back to the Suonon Vape warehouse; Suonon vapes near me lists return shipping times by state.